PromKlining Region - cleaning of commercial facilities
The cleaning company served offices, warehouses and retail spaces, and the work was done regularly, but the quality depended on the supervisors, and customer comments did not always translate into systemic improvements.
The starting point
Shift assignments were transmitted in messages, checklists were filled out irregularly, photo reports were stored by supervisors, client comments were resolved manually and did not always fall into the general statistics.
The executive saw some objects constantly returning with the same claims, but could not quickly figure out whether it was a route, command, materials or control issue.
What had to be decided
- Collect single tasks on objects, shifts, zones and responsible.
- Enter quality checklists and photofixing of the result.
- Make customer comments a separate, managed process.
- Reduce manual reporting for clients.
What did you do?
Described the standards of facilities
For each object, zones, schedule, types of work, checklists and responsible persons were recorded.
We set up shift assignments.
Employees and supervisors received a list of tasks by facility, deadlines and control areas.
Commenting on the comments
Client comments have become tasks with cause, responsibility, timing and confirmation of elimination.
Collected reports.
Client reports are formed from the executed checklists, photos and closed comments.
Results
What's changed at work?
- Repeated comments on the facilities decreased by 36%.
- The collection of the client report was reduced from a working day to two hours.
- The share of completed checklists without manual reminders increased by 27%.
- Supervisors received a single list of problem areas and objects.
What the chief now sees
- Quality of work on objects, shifts and zones.
- Repeated observations and reasons for deviations.
- Checklists, photo fixation and customer reports.
- Loading commands and regularity of shift tasks.
Similar cases
Would you like to see a similar process?
Describe where applications, deadlines, responsibilities, data or management picture are currently lost, and prepare the first outline of the solution and a clear implementation plan.